Service & Support
As your partner, we will support you with coordinated solutions and service packages
COVID-19 Update -- LPKF is there for you!
The current crisis highlights the need to ensure everyone’s health and safety. LPKF supports the measures taken by all to stop the spread of the COVID-19 virus. Despite this, our production team is still at work and LPKF is ready to keep providing unique depaneling solutions!
LPKF relies on digitalization for actively counteracting the current travel restrictions and complying with customers’ requests for time and cost savings. To enable prompt machine acceptance testing and shipment, LPKF is increasingly employing cameras in the field of laser depaneling.
Acceptance testing is normally done on machines on site prior to shipment. In the last months, this was hardly possible due to travel restrictions. To remain on schedule with the machine shipments, LPKF employs cameras. With them, general and 360-degree recordings can first be visualized. Customers can also follow the machine functions live and go through the acceptance procedure in a live stream. All relevant tests are conducted on the machine and the results are accordingly recorded – as is usually done on site.
Service technicians are available to customers worldwide around the clock and assume preventive maintenance operations and service processes digitally via remote support.